| 4/9/08 - In the newly released benchmark report "Fixed Mobile Convergence in the Enterprise," Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that Best-in-Class organizations that have deployed FMC solutions have benefited from significantly higher levels of employee performance and workflow efficiencies, all the while significantly improving the speed of the decision making process.
The report analyzed organizations' planning, deployment, use, and management of FMC solutions to better understand how Best-in-Class organizations leverage these technologies across the ever-expanding global marketplace. As part of their strategy to increase workforce flexibility, Best-in-Class organizations employ a variety of top-down driven policy initiatives, processes, and mobility-focused technologies such as WiFi-enabled smartphones, WLANs and unified communications solutions. In fact, Best-in-Class organizations invested 75% more than all other organizations on mobility solutions. Through these investments, Best-in-Class organizations enjoyed a 55% increase in their workforce's mobility in the last 12 months - more than four times all other organizations. "What Best-in-Class organizations realize is that the extension of the PBX infrastructure is only the tip of the iceberg in terms of the power that a FMC solution can provide," said Philippe Winthrop, research director for wireless and mobility, Aberdeen. "These Best-in-Class organizations are also mobilizing their unified communications solutions to offer their employees a full breadth of communications solutions in the palm of their hands thereby maximizing the mobility of their workforce." The report provides readers with findings on how Best-in-Class organizations are leveraging fixed mobile convergence solutions as compared to others, and recommends clear actions to improve the productivity of their workforce, as well as the deployment and management of the FMC solution. Additionally, the report reviews technology adoption, employee performance, workflow efficiency, and other key performance indicators.
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Keywords: broadband wireless, unified communications solutions, fixed mobile convergence, workflow efficiencies, workforce flexibility, convergence solutions, class organizations, technology adoption, policy initiatives, benchmark report, global marketplace, mobility solutions, WiFi |
